CITIZEN RELATIONS MANAGEMENT
Responsive municipalities choose technology in contact with citizens and enthrone hearts with their services. With our Municipality Business Process Management application, we are bringing open-minded municipalities into the age of technology.
With our application, the requests from the citizens and the decisions taken in the meetings are directed to the most accurate departments, and the transactions made by the department heads in response to these requests can be viewed instantly as a report.
INSTANT NOTIFICATION
Thanks to our Citizen Relationship Management system, sensitive citizens can instantly notify their demands to the most accurate unit in the municipality. Municipal personnel monitor the demands and make decisions within the limits of their authority. Decisions taken and developments are notified instantly to the concerned citizens via short message (SMS).DETAILED REPORTING
Moreover, all developments can be reported instantly, daily, weekly, monthly and yearly. Important bends are recorded in the system, such as which services are provided both instantly and retrospectively, what kind of requests are received from the citizens, how long it takes the departments to respond to the requests, and the authorities can review them at any time.
EASY TO UNDERSTAND DESIGN
For our municipalities that appeal to a wide audience in their service areas; Our application, which is designed with simplicity and elegance that can be easily used by all users, alleviates the human traffic that may occur in municipal buildings; It also provides citizens with the opportunity to receive services from the comfort of their homes. Citizens can submit their requests to the solution desk by phone and mobile application method.FAST AND EFFECTIVE SOLUTION
Our Citizen Relationship Management application aims to ensure that the citizens are returned in the healthiest way; Equipped with fast request transfer, meticulous archiving and documentation features.